It is known, that the topic interactive spare parts catalogs and service information systems is getting more and more important within the production business. That is why we decided to answer the 4 most asked questions, we deal with in our daily work life.
An interactive or electronic spare parts catalog is an electronically generated catalog, published via data media (like CD, DVD, USB stick) or communication networks (Internet, intranet).This catalog contains all relevant data for spare parts identification and ordering in linked form. Of course illustrations like pictures, 3D graphics or exploded views are not missing. The illustrations are linked with their corresponding information within the parts list via hotspots. So clicking on a specific part in the graphic will display the related parts list information. Diverse search functions or the navigation in the spare parts catalog enable the identification of required assembly groups or parts.
You may navigate in the catalog via a structure tree, which reflects the catalogs hierarchical structure. Otherwise, illustrations allow navigation to specific assembly groups and parts with just one mouse click. Most of the interactive spare parts catalogs are provided with an ordering function (shopping cart).
Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogs and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.
Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogs with web shop connections are applied increasingly.
An intelligent electronic service and information system with web shop connection.
This way, you achieve that all data is bundled in one system and available at all times. Furthermore, the purchase order processing of spare parts is accelerated and the service and order hotlines are relieved considerably.
The manufacturer benefits from an interactive spare parts catalog by an optimised supply of spare parts, service and product information due to a standard user interface. Besides, simple navigation and visual identification relieve the pressure of your service and order hotline: for an improved service quality.
