How knowledge collaboration works in companies
Service and aftersales employees need comprehensive knowledge to do their jobs. For example, they need service instructions, flow charts, spare parts information or circuit diagrams. Their work becomes even more efficient if they also have access to animations or images. This is a particularly helpful addition for junior staff.
In a modern service information system, all this knowledge can be integrated, intelligently linked and shared. Thanks to sophisticated search functions, service technicians save a lot of time when searching for information - which ultimately also increases customer satisfaction. After all, work on site or via remote services is completed more quickly if the necessary information is available immediately and in a central location.
With a digital and networked system for service information, companies also ensure that no outdated data appears in the collaboration between their employees. Instead, they have a central database that brings all employees up to the same level of knowledge.
Modern software tools thus form the basis for collaboration and targeted knowledge transfer. They are indispensable for companies in the mechanical and plant engineering sector if they want to effectively counter the consequences of demographic change.
Read the next part of this series to find out how collaboration and knowledge transfer can benefit your business.