Repair, maintenance, servicing

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  • Identifying spare parts (36)
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  • Creating spare parts catalogs (30)
  • Ordering spare parts (31)
  • Selling spare parts (21)
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Machinery Retrofitting: Upgrade, Don’t Scrap

Every department of a machine manufacturer can make an important contribution to the company’s sustainability. In the are…

[Translate to Englisch:] Quanos InfoTwin Service Activities  

Interactive Instructions for more Efficiency in Technical Services

Quanos InfoTwin offers users a digital service assistant via the “Service Activities” function set, which ensures reliabl…

 

Intelligent Instead of Just Digital: Smart Information in Aftersales & Service

Are your colleagues in other departments already benefiting from aftersales data? If not, it's time to act! This is your …

[Translate to Englisch:] Customer Experience im Maschinenbau  

Customer Experience in the Machinery Industry: Advantages and Strategies

How good is your customer experience? In this blog, you’ll find out what role a positive customer experience plays in mec…

 

The Costs of Machine Downtimes and how to reduce them

When machines break down unexpectedly, companies suffer massive financial losses. However, many manufacturers are unaware…

 

Service Order Management & Sales: Synergy in Mechanical Engineering

In the dynamic environment of mechanical engineering, seamless collaboration between service order management and sales e…

 

Streaming 3D data: Just like Netflix, but for Spare Parts Catalogs

In the movie industry it’s a nice extra, but for the industry it’s definitely a game changer: 3D data is crucial for the …

 

The Five Key Trends in Aftersales Customer Service in 2024

Trends do not follow any chronological order. Nevertheless, the start of the new year is a good opportunity for aftersale…

 

Aftersales & Service KPIs: 10 Essential Key Metrics

Customer service KPIs help aftersales teams keep a closer eye on their goals. In this article, you can find out which cus…

 

Digital spare parts portals ensure outstanding service performance at airports

The aviation industry is aiming to become more efficient and more sustainable. The first step will be to resolve maintena…