The future has arrived not only in the format of an online event, but also in the topics.
- Digital Customer Journey
- AI Search
- Digitalisation in After Sales
- Digital Twin
- 3D Printing
- and much more.
What you missed
The motto "CATALOGcreator® - next level of service information" was the programme. In the lectures and workshops, our speakers shared their know-how about CATALOGcreator® and its use in the spare parts and service business. In addition, specialists from TID and our partners provided valuable input on after-sales strategies and technologies.
The event offered something for every participant, from catalogue newcomers to aftermarket experts. The special thing about it was that everyone could tailor the day to their individual needs.
Register now
CDAY 2021
Be there: at the first joint appearance of TID Informatik GmbH and Docware GmbH. Expect exciting presentations, expert talks and networking opportunities. The highlight of the next cDAY will be announced shortly.
Presentations cDAY 2020
WELCOME : TID AND DOCWARE GROW TOGETHER
Robert Schäfer & Rafi Boudjakdjian (TID Informatik)
Managing Director of TID Informatik GmbH and Docware GmbH Robert Schäfer officially introduced the merger of the two companies under the SCHEMA Group. He explained what has happened so far and how it will continue. Rafi Boudjakdjian, Managing Director of TID Informatik GmbH, gave an outlook on the product vision and the vision statement. Customers and interested parties were shown that the merger is progressing on schedule and that something really big is waiting for them in product management.
THE SMART PART OF THE DIGITAL TWIN
Marcus Kesseler (SCHEMA Gruppe)
Rafi Boudjakdjian (TID Informatik)
Together with the Managing Director of SCHEMA Markus Kesseler, Rafi Boudjakdjian spoke about the necessity and handling of digitalisation in after-sales. The need to provide customers with machines that act as smart devices holds a lot of development potential. This is where the Digital Information Twin comes into play. This primarily contains information such as service instructions and spare parts lists for interaction with operators and service engineers. This in turn strengthens the intelligent and active interaction with users and service engineers.
To see for yourself how far the transformation process has come in your company, there is the digitalisation quotient. The participants were able to determine this for themselves directly during the presentation.
SOLVING EXCITING USER STORIES WITH THE CATALOGCREATOR®.
Daniel Binder (TID Informatik)
Daniel Binder, product manager of TID Informatik, showed in his entertaining 30-minute presentation how to solve exciting user stories with CATALOGcreator®.
He explained to the cDAY participants by means of two very important user stories how they can be solved with the functions of the CATALOGcreator®. To illustrate this, the appropriate functions were each presented in a vivid live demo. The first user story showed how quickly and easily service technicians can find suitable spare parts to repair a defective machine. They open the catalogue and a few clicks later they have found all the relevant information about the spare part they need. The second use case was based on the need for a modern and innovative service information system. Daniel Binder illustrated in the live demo how such a system works, in which all service information of a machine is united without having to resort to further tools or systems.
THE DIGITAL CUSTOMER SERVICE JOURNEY
Pascal Waldvogel (Kardex AG)
In his presentation, Pascal Waldvogel from Kardex Remstar showed very clearly how the CATALOGcreator® from TID supports the digital customer support journey. The Digital Customer Service Journey is nothing other than a completely digital customer experience, from the error on the machine to the solution. For Kardex, an intralogistics manufacturer in a dynamic market, it was important to find solutions for customer support that are long-term, digital, cost- and time-saving. Together with TID, the transformation from a traditional to a digital journey that supports the customer in a targeted way was successful. For greater autonomy and automation and fewer incorrect orders and queries.
TID LAB: "THE CLOUD WORKS FOR ME":
AN OUTLOOK ON THE USE OF KI AS AN ELEMENT IN THE ELECTRONIC SPARE PARTS CATALOGUE
Rafi Boudjakdjian (TID Informatik)
In the TID lab, Rafi Boudjakdjian gave an insight into TID's research on the topic of cloud. He showed the possibilities of OCR recognition via cloud services. The highlight was the demo of a working prototype that directly executed various recognition and cloud services. For each service, it was shown how well or badly the recognition rate of the 2D drawings worked.
Workshops
FROM DESIGN TO SPARE PARTS CATALOGUE
Pierre Große, Senior Development Consultant (SAP Deutschland SE & CO.KG)
Pierre Große, Senior Development Consultant at SAP Deutschland SE & CO.KG focused in his presentation on how data from SAP is published in CATALOGcreator®. From the general advantages of the spare parts catalogue, Pierre Große moved on to a direct look at the editing process with SAP CatMan. The speaker offered the participants the opportunity to follow the entire process from the CAD model to the electronic spare parts catalogue in a live demo in the SAP system. This made it clear how the SAP CatManSuite links seamlessly to existing PLM processes in SAP ERP or S/4HANA and enables out-of-the-box publication to CATALOGcreator®.
CATALOGUECREATOR® "AI SEARCH" - SMART INFORMATION ACCESS FOR YOUR SERVICE 4.0
Volker Belli, Co-Founder(ServiceMate GmbH)
Dr. Martina Freiberg, Senior Consultant (ServiceMate GmbH)
Daniel Binder (TID Informatik)
Volker Belli, Co-Founder of the company Service Mate GmbH and his colleague Dr. Martina Freiberg showed how a Digital Information Twin (DIT) is possible with the help of Artifical Intelligence (AI). The CATALOGcreator® "AI Search" function is based on established AI technologies for the automated creation of a "Digital Information Twin", which paves the way to Service 4.0. A live demo showed how intuitive and efficient access to all service-relevant data expands CATALOGcreator® into a multimedia service information system.
BASIC-WORKSHOP CATALOGCREATOR® - IN 30 MINUTES TO THE INTERACTIVE SPARE PARTS CATALOGUE
Stefan Luber (TID Informatik)
Stefan Luber, project manager at TID Informatik, presented in the basic workshop how source data can be transformed into an interactive online spare parts catalogue within 30 minutes using CATALOGcreator®. In this workshop, Stefan Luber illustrated individual scenarios in CATALOGcreator® step by step, so that catalogue newcomers in particular could get an overall impression of the software. Using a live demo, he illustrated in an understandable and precise way how source data is processed and parts are identified.
Try out for yourself in our demo how CATAOGcreator® works and supports your processes.
EXPERT WORKSHOP:
AFTERSALES DIGITALISATION TECH TALK - HOW TO EMBARK ON A JOURNEY TO FIND YOUR DIGITAL TWIN
Hermann Arya & Andre Mayer (TID Informatik)
The expert workshop shed light on digitalisation in aftersales. Herman Arya and Andre Mayer took the participants on a journey from the classic 3D spare parts catalogue to the digital information twin in a service information system in the form of a role play. They showed how to get started and with which previous knowledge the challenges can be mastered.
Partner-Workshops
THE BASIS IS OFTEN FORGOTTEN:
HIGH MASTER DATA QUALITY AND ECL@SS AS THE FOUNDATION FOR YOUR SPARE PARTS CATALOGUE
Paulo Ferreira, Geschäftsführer (D&TS GmbH)
Sebastian Böttjer, Leiter Vertrieb & Projektmanagement, (D&TS GmbH)
Under the motto "Finding instead of searching", Paulo Ferreira, Managing Director of D&TS GmbH and Sebastian Böttjer, Head of Sales & Project Management at D&TS, demonstrated how eCl@ss increases customer satisfaction and turnover in spare parts sales. Using the ClassCOCKPIT Supplier Portal and the D&TS Dataservice, they illustrated how you can increase your master data quality and which company benefits result from this. Digital transformation or digitalisation cannot be realised with poor data quality. The Corona pandemic and the resulting home office situation show companies where information is not available digitally throughout the process chain.
With the goal of generating a spare parts catalogue automatically in mind, one must not forget master data and data quality. It is the foundation on the way to the Digital Information Twin. D&TS has clearly pointed out with practical examples what a lack of quality can lead to: "Your customers find the spare parts faster with the competition and you miss out on spare parts business."
SAP & TID: THE PERFECT DUO FOR SATISFIED CUSTOMERS
Patrick Hey, Head of Customer Experience Solutions (Arineo GmbH)
The customer journey has changed massively in recent years. The classic division between B2B and B2C is disappearing. Patrick Hey showed that companies have to pay attention to customers and employees. Because both parties have explicit ideas about usability and performance during the after-sales process. Arineo inspires with the development of a virtual customer lounge that accompanies the customer on his journey from the website to the SAP service.
The benefits from this lounge speak for themselves. Through the virtual lounge, Arineo succeeds in creating a place to eliminate knowledge silos in the long term, to increase customer satisfaction and to create new opportunities for marketing and sales.
WORKSHOP SERVICEPORTAL / 5. USER MEETING UP2DATE SERVICEPORTAL
Joachim Bruck, Managing Director (KUMAsoft GmbH)
Joachim Bruck, Managing Director of KUMAsoft GmbH also took the opportunity on online cDAY 2020 to hold the 5th user meeting up2date ServicePortal and to inform the participants about innovations and the latest news. As a TID Premium Partner, KUMAsoft implements solutions for mechanical and plant engineering with CATALOGcreator® and extends these with the up2date ServicePortal. This results in integrated eBusiness and service platforms in interaction with backend systems, marketplaces, the machines themselves as well as end customers, dealers and service partners. In the virtual meeting for users and interested parties of the up2date ServicePortal, which is based on the enterprise portal solution Liferay, Joachim Bruck gave an outlook on future exciting topics.
WHAT 5 STRATEGIES DO YOU NEED FOR YOUR SUCCESSFUL B2B ONLINE SHOP?
Thomas Reisacher, Managing Director (FDI Digital Business e.K.)
The introduction of an online shop often does not lead directly to the desired success, namely the increase in sales and digitisation of business sectors.
In his workshop, Thomas Reisacher, Managing Director of FDI, showed why this is the case and which five strategies are sure to lead your new B2B shop to success.
The lecture began with the question of who the customer actually is. It is worth finding out what the customer's needs are in order to create an optimal shopping experience. Be it availability information, technical data, prices or 24/7 accessibility. Because e-commerce is not a project. It is a strategy for the whole company and all departments need to be brought to the table to generate maximum sales.
SPARE PARTS SUPPLY WITH 3D PRINTING - THE WAY TO THE FUTURE
Simon Dursch, Technical Manager 3D Printing (CINTEG AG)
Mr Dursch's presentation gave an overview of the currently available and different types of 3D printing as well as the potentially printable materials. The possibility of creating parts that have comparable material properties to aluminium, rubber or even metal offers completely new opportunities for the spare parts business. The live examples demonstrated how well the individual printing processes and materials are suited for spare parts printing.
The advantages of combining a spare parts catalogue with an interface to a 3D printer were clearly demonstrated. Be it the elimination of transport or storage costs through production on demand or the contribution to sustainability through a higher degree of automation, shorter transport routes and less overproduction.
INTELLIGENT PROVISION OF SPARE PARTS INFORMATION
Karsten Schrempp , Managing Director (PANTOPIX)
Karsten Schrempp, founder and managing director of PANTOPIX, has been active in the field of technical communication for many years. He explained to the workshop participants how the information from the iBase, the spare parts catalogue and the service information can be related to each other. Using customer examples, he showed that not every link has to be maintained manually and/or updated at every point. After all, downtimes of machines or plants are expensive. Therefore, in an emergency, it is important to get the service technician to the affected location as quickly as possible with the correct replacement information and the correct spare part. By intelligently providing spare part information in this way, machine configuration, spare part and documentation find each other virtually by themselves.
DIGITALISATION - WE ARE SHAPING THE FUTURE - NOW:
SPARE PARTS CATALOGUE INTEGRATED INTO THE DIGITAL CLOSED LOOP
Daniel Schultheiss, Chief Technology Officer (allvisual ag)
Industry 4.0, Internet of Things, Artificial Intelligence - these are all enablers of digitalisation. "Shaping the future is a creative process based on a digital vision," said Andreas Renker, CEO of allvisual ag, and presented in his workshop, using concrete customer examples, why now is the right time to define "the Digital Why" and initialise "the Digital Change".
He defined the term "digital closed loop" - generating new knowledge and business cases from digitally available data. The goal must be to make information available digitally. Without this, knowledge cannot be used quickly and widely in the value chain. From this, the Digital Twin develops as the result of all information that digitally describes the product.