Smart Information

Digital.Connected.Successful.

The path to digital transformation in the machine and plant construction sector is being led by smart information in aftersales & service and technical documentation, as well as software solutions from Quanos. This means that your data will pave the way for your success and facilitate interaction between humans and machines.

Shape the digital future
with smart service and content information

The technical writing, service, and aftersales areas have the recipe for your future success in the form of interconnected service and product information. The problem here is that service and technical writing teams have a large repertoire of data and information at their disposal, but it is not fully utilized as it is not shared with other departments such as Sales, Product Management, or Development.

Do you already use component content management systems, spare parts catalogs, maintenance tools, FSM, IOT, etc.? Then connect these systems and data now to create a comprehensive single source of truth and achieve a level of digital maturity that will help you exceed your sales targets. The prerequisite for this is that your information is structured, accessible, and smart.

Increased transparency, sales, and productivity with smart information

Smart information is intelligently processed data that is created, collected, networked, and enriched in machine and plant construction. It is more than just data; it provides insights that improve the understanding and evaluation of machines.

With smart information, complex equipment fleets with digital twins and IoT technologies are just as easy for technical writers, service technicians, and support staff to search through as individual machines and pieces of equipment.

Why smart information?

It simplifies interaction between humans and machines.
It helps to achieve maximum efficiency in technical communication.
It breaks down communication barriers.
It reduces the workload for your technical writers and service teams.
You not only transform your documentation into digital formats, but also network, expand, and optimize the information it contains.
You create downloadable PDFs from parts lists in the spare parts catalog, while also building bridges between your Service and Purchasing departments.
It is the foundation for completely new service and business models such as predictive maintenance or reality-based maintenance.

What impact does smart information have on your teams?

Smart information is essential when it comes to making better use of knowledge and overcoming global and internal challenges in the service and machine construction sector.

Technical writing: combine and improve knowledge

Smart information streamlines systems and knowledge in technical documentation. Your existing metadata is the key to structuring and synchronizing information from Technical Documentation and other departments.

Aftersales: less downtime, more progress

Smart information provides a comprehensive overview of machine details and shows aftersales experts the most effective steps for maintenance, repair, and conversion at a glance. The linking of product and spare parts information makes more efficient repairs possible.

Service: achieve excellence and retain customers

Smart information significantly increases service quality by allowing you to optimize maintenance intervals, document maintenance measures, and efficiently manage spare parts. Technicians can plan their service visits more effectively and complete them faster with interactive instructions.

Overcome global challenges with smart information

Machine and plant manufacturers are currently facing major economic, social, and legal challenges. Smart information can help to overcome these challenges by:

Tackling the shortage of skilled workers

To ensure that valuable knowledge does not go into retirement with your experts, smart information keeps the expertise in the company so that it can be used and further developed.

Meeting legal requirements

Smart information helps you to meet the requirements of the Machinery Directive, Green Deal, Digital Product Passport, and more.

Securing competitive advantages

The power of smart information helps you to keep pace with the competition and offer digital services and as-a-service pricing models, so you can tap into new sources of revenue and strengthen customer relationships over the long term.

Drive change in your company through your Technical Writing and Service departments

The Technical Writing and Service departments play a key role in the digital transformation of your company. They are predestined to become the central point of contact for smart information management, as they are in contact with departments such as Field Service, Support, Logistics, Product Management, and Design and are familiar with the key data sources.

How content and service teams can unleash the power of smart information

To meet challenges, adapt to trends, and utilize smart information, a change in thinking is required throughout the entire company. As passionate enablers of smart information, technical writing and service teams can provide the necessary impetus and secure valuable competitive opportunities for your business.

These four steps are required to do so:

Step 1:

Look for like-minded people in technical writing, service, and aftersales who are already aware of the importance of networked information. Together you can pursue your mission to do more with data and network existing knowledge more effectively.

Step 3:

Proactively seek out opportunities to position the topic in your company and seize opportunities early on.

Step 2:

Create a platform for regular exchanges with colleagues and supporters, so that you can learn from the experiences of others and integrate your own perspective. This creates a shared vision for your smart information project.

Step 4:

Share your successes—on the intranet, in the company magazine, or via other communication channels. This increases the visibility of your department and the acceptance of smart information, while also inspiring other departments to actively participate in knowledge networks.

Use internal and external networks

Combining knowledge modules from all departments to form a smart information platform is a key factor in ensuring that your company overcomes the challenges presented by the shortage of skilled workers and the digital transformation.

Turn a passion for data into success for your company with Quanos

Just like you, we are driven by a passion for smart information. Our software solutions transform data silos into cogs that mesh with each other and drive your business with combined force.

Our goal is to:

Make our own processes and those of our customers fit for the demands of the digital age
Redefine human-machine interaction
Improve the resilience and flexibility of our customers by pushing forward their digitalization process and helping teams to work together seamlessly at last

Smart information leads to a significant reduction in workload in terms of service processes: service technicians save valuable time, as all the relevant data for the machine to be serviced are already available centrally before they arrive on site. This reduces the number of necessary visits and shortens the processing time on site considerably. With the help of smart information, service technicians can therefore organize their service visits more efficiently and complete more orders per day.

Connections matter: how smart information leads our customers to success

Would you like to know how companies can combine smart information from the technical writing, service, and aftersales areas? Then check out the success stories of our customers such as Miele and Bernina:

Go to all success stories

Using software solutions from Quanos to create smart information in your company

We support content and service teams in optimizing their information, service, and maintenance processes with smart information and actively shaping the digitalization of their company.

To do this, we develop professional software solutions that are coded with our passion for smart information, so that you can put your own passion for smart information to profitable use.

Discover our four technology pillars: