Miele is the world’s leading manufacturer of premium appliances for cooking, laundry care and floorcare. Miele also makes dishwashers, washing machines and tumble dryers for commercial use as well as appliances for the reprocessing of medical instruments and laboratory equipment.The company is known for its focus on the high-est quality standards in terms of performance, efficiency, functionality and durability. As a long-established brand, Miele offers a wide range of products for cooking, laundry care and floorcare, such as vacuum cleaners, washing machines, tumble dryers and steamers, as well as special applications for clinical use, such as washer-disinfectors for medical laboratories.
Reuse rate of 70%
Miele has now been using SCHEMA ST4 as its content management system for five years. The 50 technical writers work with a customised system; an adapted version of the standard configuration with customer-specific modifications. The flexible architecture of SCHEMA ST4 makes this easy. The first product group to migrate from the old system to ST4 following the official rollout was washing machines. Other products have followed since then, and whenever there was a new generation of appliances. Today, the documentation on almost all Miele products is produced using ST4. However, the technical writers not only create the “traditional” forms of technical documentation with ST4, such as user manuals and service documentation; the same tool is used to produce many other kinds of information products, like recipes and cookbooks, programming manu-als containing hundreds of pages, or texts for accessory packaging.
"SCHEMA offered us a very professional service as a manufacturer."