Knowhow and Speed
Success factors in aftersales service
Keeping machines, systems, and equipment permanently operational and available is one of the most important tasks of maintenance and service technicians. Quick action and in-depth knowledge are often required to rectify a malfunction and get the machine up and running again.
However, with increasingly complex machines and different sources of information, this is often a challenge. Products have become so complex that it is almost impossible to know all the machines and equipment.
Information on spare parts as well as the corresponding technical documentation for the individual machines and equipment are often available in different systems with varying quality and detail. To find the information they need, service technicians must know where to look and according to what criteria (e.g. keyword search in system A, inventory number in system B, part number in system C).
Internationally operating companies also face the challenge of ensuring consistent service quality all over the world. This is not always easy if there is no subsidiary in far-away countries.
This problem can be solved
Service 4.0 with digital, connected information
If the knowledge is not (any longer) in the heads of the employees, manufacturers of machines and plants need a system that makes this knowledge available centrally and intelligently.
This is where Digital Service 4.0 comes into play - in other words, the digitalization and intelligent networking of as much service-relevant information as possible and the provision of this information in a central, easy-to-use system.
How would it be
- if your service technicians all over the world had access to all service-relevant information of your machines and plants in ONE system
- if the information was intelligently linked to each other
- if your technicians didn't have to know the right term to search for it
- and if your catalog creators could even automatically link PDF files and supplier documents with the relevant spare parts information - without any manual effort at all?
Quanos SIS.one is an all-in-one system that gives you a 360° service view of your machinery and equipment.
All service-relevant information is digitally stored in a central system and intelligently linked with each other:
- 2D or 3D spare parts catalogs
- parts lists, customer-specific prices
- availabilities
- technical documentation
- circuit diagrams
- pneumatic diagrams
- repair instructions
- supplier documents and much more.
What can Quanos SIS.one do?
All information - anytime, anywhere!
Quanos SIS.one brings together all relevant information from your source systems as well as empirical values and makes them available to users 24/7 via a user-friendly interface.
Quanos SIS.one networks all service-relevant information in an intelligent way - without any manual effort.
Quanos SIS.one uses AI technologies to automatically link service information, even if the individual data does not contain metadata.
Quanos SIS.one ensures that your service technicians, customers and support staff can easily find the right spare part through visual and text search and order it directly online.
Quanos SIS.one integrates electrical circuit diagrams and fluid plans and links them with the mechanical information.
Quanos SIS.one even digitizes supplier documents, old documents and PDF files and automatically links the relevant sections directly to the articles in the digital spare parts cataloge.
Quanos SIS.one makes it possible to jump back and forth between the individual areas of the service information system (e.g. from the spare part directly to the relevant area within the technical documentation and back again).
Quanos SIS.one offers extensive search functionality within the service information system based on established AI technologies. In addition, our service information system allows a semantic search that understands the meaning of a search query, recognises synonyms and delivers the correct results even in the case of incorrect entries.
What our customers say
„With the integration of electrical and pneumatic circuit diagrams in our spare parts catalogues, we provide an 'all-round information and ordering system' that supports our customers in all areas of spare parts research and ordering in a professional manner.“
IMA Dirk Münze | Technical Documentation
„Today, representatives can search through the online catalog themselves, thus eradicating 60% of the original support required for spare parts, as inquiries are no longer forwarded to our Customer Service team. Those savings allow us to offset our investment […] easily, and with 40 customer service representatives and a turnover of 132 million euros we have made back our investment in two years.“
EREMA Christoph Krump Manager | Spare Parts Business
