From electronic spare parts catalogs and service information systems to the Digital Information Twin
You are a manufacturer of long-lasting industrial goods in the areas of machine, plant, equipment or vehicle construction and would like to
- offer your customers the best possible service
- increase your aftersales revenue
- improve the productivity of your aftersales staff
- reduce incorrect orders
- and increase the satisfaction of your customers?
Or are you an operator of these machines, systems, vehicles or devices and depend on fast and correct spare parts identification and ordering as well as easy access to the corresponding service documentation?
Then an intelligent, digital spare parts catalog and service information system is the right solution for you!
What is the difference?
Electronic spare parts catalogs, service information system, Digital Information Twin
In recent years, the requirements and thus the capabilities and use cases of these software solutions have evolved significantly. Jump to the individual topics and learn more about the differences.
Increased spare parts sales
An electronic spare parts catalog brings together pieces of information that belong together: Parts lists, 2D and 3D graphics of your components, and supplementary information on the individual parts. For this purpose, data is imported from source systems such as the ERP system, CAD system or other leading systems, linked and published from a central source in various media (online, offline, CD, print).
The catalog creation process is done manually to fully automatically with our spare parts catalog software solution Quanos SIS.one.
Spare parts identification and ordering made easy
Our spare parts catalog software solution Quanos SIS.one offer extensive textual and visual search options. These and the linking of 2D and 3D graphics with the hierarchical parts lists for the individual machines and systems make identifying the right spare parts a child's play.
Spare parts orders can be placed directly via the electronic spare parts catalog using the integrated shopping cart function or by connecting it to your ERP system. This eliminates the need for service hotline support, as your customers can access the catalog on their own.
Strategic advantages in aftersales
If further information, such as technical documentation, schematics, repair instructions, hydraulic and pneumatic diagrams, training videos or other files in any file format are integrated into your spare parts catalog with our Quanos SIS.one software solution, a fully-fledged service information system is created.
Single Point of Service Information
The information is intelligently linked and processed. This gives you a central information tool for customers, dealers, service technicians, maintenance staff and internal departments such as support and aftersales service - with no need for these departments to access your source systems (such as ERP systems, CAD systems, PLM systems, ECAD systems, etc.).
All information at a glance
Thanks to the user management in our software solution Quanos SIS.one the access rights - and thus the depth of information - of the individual user groups can be individually regulated via a detailed role concept. This ensures, for example, that customers only have access to their products with the customer-specific price lists or that your service department receives considerably more information.
This gives your employees, customers and dealers a 360° service view of your technical products and access to the information they need at any time.
Looking into the future
A Digital Information Twin (DIT) is the future of integrated information management for digitally networked people, devices, machines and systems. The Digital Information Twin is a digital twin of your machines and systems that synchronizes all your service-relevant information in one platform and generates knowledge from this data.
The knowledge is converted into concrete recommendations for action that are displayed proactively.
We will be happy to support you!
