A pure parts catalog is not enough for service engineers to carry out their service jobs efficiently. They require additional information from repair, maintenance, assembly, or operating instructions to be able to replace a spare part or repair a machine. However, searching through multiple systems for this information is very time consuming.
To solve this problem, we have developed the Documentation extension for Quanos SIS.one.
Integrate your entire technical documentation into your digital spare parts catalog with the Documentation extension.
Bidirectionally link individual components with the relevant sections from repair, maintenance, or operating instructions, and create an intelligent information basis for service engineers, maintenance staff, and customers: a service information system.
Whether operating, maintenance or repair instructions: thanks to intelligent links, you can find all the information you need in one place. It goes without saying that our software, and thus also the Documentation extension, is designed in particular for the needs of your technicians in the field and can be used on any mobile device.
Click on the image to get a direct insight into the software.
Increased
first-time-fix rate
Transparent information - that is available to your service engineers around the clock - increases efficiency and reduces processing times for resolutions, repairs, or maintenance. This helps your service technicians to avoid errors, and increases the first-time-fix rate.
„[…] has much more to offer than a conventional spare parts catalog. We use the software to access a wide range of information from a single, centralized platform: Operation and management instructions, supplier documentation, maintenance and assembly instructions, and the material used can all be accessed easily using the parts search. This service portal represents significant added value for the user and has received a great deal of praise both internally and externally.“
KORSCH Ingo Klaer | Head of Development