Our guide for after-sales service

Subject of

  • Operators (22)
  • Manufacturers (54)
  • After sales service (4)
  • Identify spare parts (40)
  • Order spare parts (17)
  • Sell spare parts (23)
  • Spare parts catalogue (14)
  • Digitalization (11)
  • B2B Shop (4)
  • 3D (4)
  • AI technology (3)

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Collaboration Part 3: Strategies for networked aftersales knowledge

Today, companies in the mechanical and plant engineering sector are not only fighting a "war for talent" - now they are a…


Collaboration - part 2: Teamwork as a revenue driver - 5 advantages for your service

Digitization, shortage of skilled workers, home office - the transformation of the working world is in full swing. Signif…


Collaboration – Part 1: How companies use their knowledge more efficiently

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…


5 tips for data-driven after-sales management

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…


What are the 5 benefits of data monetization and digitization in service and after-sales?

The previous article already mentioned this: The data that service technicians and after-sales employees collect every da…


Digital business models - how your entire company benefits from after-sales data

In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the f…


Why your competitors are not yet using Big Data

Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should not…


Why monetizing data will save your after-sales revenue

It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all industries.…


Connect field service management software with spare parts catalog and increase first time fix rate

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…


Part 2: Interactive spare parts catalog - an end to manual data

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…