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Find everything you need to know about the professional use of spare parts catalogues in our aftersales service section and be one of the first to learn about the most important trends and developments in the industry.
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When machines break down unexpectedly, companies suffer massive financial losses. However, many manufacturers are unaware…
In the dynamic environment of mechanical engineering, seamless collaboration between service order management and sales e…
Trends do not follow any chronological order. Nevertheless, the start of the new year is a good opportunity for aftersale…
Customer service KPIs help aftersales teams keep a closer eye on their goals. In this article, you can find out which cus…
The aviation industry is aiming to become more efficient and more sustainable. The first step will be to resolve maintena…
Business with new rail vehicles is losing momentum. That's why representatives of the rail industry must now put all thei…
Without commercial vehicles, freight traffic comes to a standstill. To keep it rolling, vans, trucks and other vehicles m…
The construction equipment industry is heading for a period of weak sales. Customers prefer to rent rather than buy const…
In the complex and technology-driven world of engineering, service planning is a critical factor that makes a significant…
In the first part of this series of articles, the practical experience of service technicians impressively showed that o…
Service technicians are indispensable for keeping machines and systems running smoothly. But maintenance experts hardly h…
The quality of the service a mechanical engineering company offers its customers has a decisive influence on business suc…
In today's fast-paced world of mechanical engineering, it is essential to continuously improve service in order to remain…
Service reports have become an indispensable part of the daily routine of field service employees. This article shows wha…
The mechanical engineering industry is changing. New technologies, changing customer requirements and ever-increasing com…
Customer service takes on a critical role in the mechanical engineering industry, as it not only contributes to long-term…
Spare parts management is a critical aspect of mechanical engineering that is instrumental in minimizing machine downtime…
When it comes to agriculture, few people think of drones and artificial intelligence. Yet modern technology for agricultu…
The Quanos Group’s product portfolio provides clever solutions that help aftersales and service departments and technical…
Are you in charge of your company's aftersales department and currently facing major challenges such as digitization? Fin…
Machine and plant manufacturers must develop new business models and cut costs to remain competitive. Service managers an…
For manufacturers and operators of agricultural machinery, service is becoming an increasingly important factor. Digital …
Aftersales service is an important success factor for companies today. It brings suppliers and customers closer together …
What ends up on consumers' plates is nowadays harvested using high-tech. To ensure that increasingly complex agricultural…
When it comes to networking their data and automating processes, machine builders will have to make a decision sooner or …
Equipment and raw materials are not the only things that machinery and plant manufacturers in Germany are lacking. The re…
Companies are not embarking on digitization and the introduction of a digital twin because it is the latest trend. They d…
Stagnant supply chains, rising energy costs and inflation - 2022 was a challenging year for consumers and industry. At le…
Service 4.0 has long since ceased to be a buzzword and is now a must for machine and plant manufacturers. How do manufact…
Today, companies must not let any revenue opportunity go to waste. Valuable potential for additional revenue lies in the …
To optimize internal processes, more and more machine and plant manufacturers are switching to software solutions in the …
Today, machine and plant manufacturers can no longer stabilize their sales with high-quality products alone. They face th…
Today, companies in the mechanical and plant engineering sector are not only fighting a "war for talent" — they are also …
Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…
Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…
This blog article is only available in German.
Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…
The data that service technicians and after-sales employees collect on a daily basis is of great value to the entire comp…
In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the f…
Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should not…
It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all industries.…
Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…
Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…
After-sales service is not only increasingly understood as a profitable business model in mechanical and plant engineerin…
Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models.…
There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs followin…
Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…
Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the aut…
Over the last few years, the concept behind after-sales has completely changed – at least on the part of providers. Custo…
Driven by the convenient, media-interruption-free B2C buying experience, B2B buyers' demands are also growing. According …
The job profile of service technicians is changing - and with it his perspective. While technical understanding and hands…
Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…
According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…
Service is the new sales. Following this maxim, many companies in the machine, plant, vehicle, and equipment manufacturin…
Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…
The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…
From installation and maintenance to troubleshooting: The year 2020 in particular has shown that these services are also …
Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or sen…
Today the aftersales service business is already an important strategic business area for machine and plant manufacturers…
It is important that service knowledge is always available. With increasingly complex machines and different sources of i…
Manufacturers of machines, systems, and equipment are facing a wide range of challenges: Business models are changing per…
Our new software Quanos SIS.one is now available. Quanos SIS.one is a service information system that allows you to bring…
The strategic relevance of excellent customer service is growing and the requirements have increased massively, especiall…
“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In 1949 …
The world is moving towards collaboration and transparency. In the areas of spare parts management, maintenance managemen…
Do you work for a manufacturing company or operate machines, plants or vehicle fleets? If so, you are probably familiar w…
In the case of investment-intensive goods, the after-sales department usually makes a significant contribution to revenue…
"Predictive Maintenance" is a frequently used buzzword in the field of Industry 4.0 and is considered a desirable goal by…
Have you already heard of Digital Information Twin? "Digital Information Twin" or "DIT" is an important buzzword and one …
Maintenance managers face a variety of challenges. Increasingly complex machines and systems, a lack of skilled workers w…
Auf dem ascodo Thementag erklärte Rolf Wensing, Vertriebsleiter, wie der CATALOGcreator® AI Search dem Weg zum digitalen …
In many areas of life, the advantages of digitization are obvious. However, the customer service of machine and plant man…
Digitization has been on everyone's lips for more than 10 years. Everything revolves around the topic. For example, the f…
Would you soon like to take advantage of all the benefits of modern spare parts catalogs for your service team? Then we h…
In your daily life, you probably get in touch with QR-codes at your local supermarket, to get necessary information about…
Not only service technicians know this situation: A customers machine stands still and fast support is needed. However, t…
An innovative project with Mosca shows the potentials of close cooperation between specialists who are aided by intellige…
Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of…
The first industrial revolution achieved the first industrial boom through to the use of hydraulic, steam and coal-fired …
Digitization will continue to be the most important trend theme in the new year 2018, and companies are asking themselves…
Industry 4.0 is the German strategic initiative to take up a pioneering role in industrial IT which is currently revoluti…
In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The cong…
