Our guide for after-sales service

Subject of After sales service

  • Increase efficiency in service (57)
  • Identifying spare parts (31)
  • Ordering spare parts (34)
  • Networking service information (54)
  • Selling spare parts (23)
  • Digital Information Twin (17)
  • Trends (17)
  • Tools and technology (66)
  • Documentation (9)
  • 3D spare parts catalog (6)
  • E-commerce (11)
  • Creating spare parts catalogs (27)
  • Product news (1)

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Demographic Change - Part 1: Challenges for companies

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…


AI Technology in After Sales - 4 Use Cases

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range o…


Spare Parts Recognition Via Photo - Vision or Already Reality? Part 1

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians fr…


Remote Services in After Sales - Advantages and Use Cases

From installation and maintenance to troubleshooting: The year 2020 in particular has shown that these services are also …


Retrofit: Turning Old Into New

Very often, old machines are far from being old-fashioned. Often, there is simply a lack of modern control systems or sen…


Automation as a Success Factor in After Sales

Currently, the service business is already an important strategic business area for machine and plant manufacturers, acco…


Advantages of Networked Information in the Service Information System

It is important that service knowledge is always available. With increasingly complex machines and different sources of i…


New Product Quanos SIS.one Is Available

Here it is: Our new software Quanos SIS.one! Quanos SIS.one is a service information system that allows you to bring t…


Service Excellence: Personal and Digital

The strategic relevance of excellent customer service is growing and the requirements have increased massively, especiall…


Interview with Thomas Nagel - Expert for Digitalization with Passion for Smart Information

“It would appear that we have reached the limits of what it is possible to achieve with computer technology[…].” In 1949 …