Our guide for Aftersales Service

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…

Many machine manufacturers are currently contending with falling demand, cost pressures, and tough competition. At the sa…

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

The mechanical engineering sector is stepping into a new era as more and more manufacturers move away from the traditiona…