After sales service

3D spare parts catalog (10)
AI technology (5)
After sales service (2)
Creating spare parts catalogs (32)
Digital Information Twin (22)
Digitalization (4)
Documentation (16)
E-commerce (15)
Identifying spare parts (44)
Increase efficiency in service (87)
Networking service information (77)
Ordering spare parts (34)
Product news (19)
Selling spare parts (28)
Service portal / Customer portal (5)
Smart Information (2)
Tools and technology (85)
Trends (27)

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Upgrade from 2D to 3D Data in After-Sales: Too Expensive to Be True?

3D data not only simplifies the daily work of engineers, it also offers advantages for after-sales. But in many companies…

E-mobility - Part 3: Spare parts management in electric fleets

Electromobility is finally picking up speed. In the private sector, but also for companies and municipalities, this opens…

E-Mobility - Part 2: Electric Fleet for Municipalities

In Part 1 of this series of articles, we examined the status quo of electromobility in Germany. We also looked at the iss…

E-mobility - Part 1: Challenge for fleet management

The transportation sector is electrified: Because climate targets are becoming stricter, the topic of e-mobility is gaini…

Collaboration – Part 3: Strategies for Networked Aftersales Knowledge

Today, companies in the mechanical and plant engineering sector are not only fighting a "war for talent" — they are also …

Collaboration - Part 2: Teamwork as a Revenue Driver - 5 Benefits for your Service

Digitalization, the shortage of skilled workers, working from home — the transformation of the working world is in full s…

Collaboration – Part 1: How companies use their knowledge more efficiently

Knowledge is power - but what happens when, due to demographic change and a shortage of skilled workers, less and less kn…

Kostenfalle fehlender Fokus: So arbeitet Ihr Service-Team effizient und zeitsparend

This blog article is only available in German.

5 Tips for a Data-driven After Sales Management

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…

5 Benefits of Data Monetization and Digitization in the Aftermarket Service

The data that service technicians and after-sales employees collect on a daily basis is of great value to the entire comp…

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Aftersales Service