Our guide for
Aftersales Service

Monetizing data in after-sales is a major challenge - but one that also brings major benefits for the machinery and plant…

The data that service technicians and after-sales employees collect on a daily basis is of great value to the entire comp…

In the previous articles in this series, we have shown: Data is the key to stable sales in service and balances out the f…

Big Data in industry describes the flood of data created by digitization in machines and plants. Manufacturers should not…

It's no longer a secret: data is the currency of the 21st century. It is worth hard cash for companies in all industries.…

Field service managers want to offer their customers the best service. In doing so, they must be measured against the fir…

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…

An interactive spare parts catalog is an innovative tool that replaces a conventional catalog that is printed on paper. I…

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…