As mentioned at the beginning, data is the essential requirement for your team to benefit from all these advantages. It is important that the data does not exist on paper or local computers, but is available digitally and is networked.
This is the only way to build a data infrastructure that allows you to plan ahead instead of always having to react to existing incidents. This also improves processes in your service team and with your customers.
Digital spare parts catalogs are the roads your data travels on. The service information system is the headquarters from where the data is delivered and automated. If you want to future-proof your service, a central data platform is a must. Otherwise, you run the risk of creating new data islands instead of overcoming outdated silo thinking.
Important data also hides in the expertise and experience of your employees. These "knowledge assets" are available to new employees and other departments at any time with digital spare parts catalogs. The simpler the knowledge sharing process, the more likely colleagues are to use it and the more likely the knowledge pool will grow.