The Future of After-Sales-Service: Interactive Spare Parts Catalogues
In the beginning of February 2017, the Spare Parts Business Platform took place for the fifth time in Stockholm. The congress provided over 100 international participants an insight in current trends, topics and developments in after sales management. The event focused on the development of a working strategy for the aftermarket, after sales service, as well as spare parts sale and logistic.
The participants dealt with the following questions about trend-setting topics for industry companies:
- Which sectors should be taken into account for a functioning, future-oriented service strategy?
- What effect has digitization on service?
- Which possibilities result from Big Data, Internet of Things and the use of modern interactive communication methods and media?
- What offers the use of standard technologies, like e-commerce and interactive spare parts catalogs for after-sales?
- Will the service completely change through new technologies (3D printing) and market players (product pirates)?
- How can I benefit the most of my service using the latest technologies?
Interesting solutions and best practice ideas were presented regarding these and other questions during the congress in the course of case studies and lectures.
How interactive spare parts catalogs can help!
Docware provided impulses in terms of a round table discussion at the Spare Parts Business Platform.
Docware‘s discussion „Do you consider using an interactive spare parts catalog“ enabled on one hand the exchange of benefits and possibilities of an interactive catalog system and explained on the other hand, how a solution can be implemented in the current company system environment.
Additionally, Docware was able to help with the following relevant topics:
- Data is the key to success
- What can I offer whom and how?
- What do standard technologies like e-commerce and interactive spare parts catalogs for after-sales offer?
Your data is the key to success
Good data, that is easy to identify and efficiently to manage, offers the basis for the development of a profitable service strategy. The core function of PARTS-PUBLISHER is an easy, fast and accurate identification of a searched part. Thereby the after-sales service will be significantly optimised.
What can I offer whom and how?
That means, how does my company defines its service strategy? The answer to this question is essential and a basic requirement for a successful expansion of the service in a more complex market environment. Obstacles and challenges are discovered within product piracy, maximum transparency, digitalisation, mobility and so on.
Docware offers with PARTS-PUBLISHER an ideal basis that can be easily integrated in heterogeneous IT environments, grown structures or difficult data constellations. At the same time, we establish a basis, which provides your company with a profitable and stable service pillar for today and the future.
What do standard technologies like e-commerce and interactive spare parts catalogs for after-sales offer?
Standard technologies, like e-commerce or interactive spare parts catalogs improve the linking of your data. In doing so, your after-sales service will be optimised on short and long term. For example, the spare parts catalog software PARTS-PUBLISHER enables manufacturers and operators of machines, equipment or plants of all industrial branches to professionally provide, distribute and update spare part and service information.
You can easier identify and find your parts faster with an interactive spare parts catalog. It allows at once a simplified and faster process for spare parts orders, accelerated delivery and prevention of incorrect orders. In addition, the catalog is available 24/7, which strengthens the customer relationship and stimulates the turnover.
Set trends with Industry 4.0 and Internet of Things
The questions at the beginning dealt with topics like Industry 4.0, digitization and Internet of Things that significantly influence your company strategy.
We all know that Industry 4.0 is reality and not dreams of the future. The progressive digitization forms the basis of industry 4.0. – The networking among machines with all components and stakeholders. Leading to an optimised production output. IT and internet technologies enter machines and manufactories even more drastic. People, machines and resources communicate along the whole value chain.
More information about Industry 4.0 can be found here.
