Digitize processes

Generate added value through data & increase revenue

Digitalization is more than just a buzzword. It is a strategy. A necessity. A success factor.

But what does reality look like? While production is already largely digitized and automated at many companies in the mechanical and plant engineering sector, there is still a need to catch up in the area of aftersales - and thus potential that needs to be exploited.

Digital aftersales service

The perfect interplay between systems, processes and people

At the heart of a digitized aftersales service are the needs of each individual customer. A digital aftersales service is demand-driven, individual, efficient.

Digital aftersales service consists of

  • Centrally stored, linked information
  • An extensive networking of machines, plants and systems
  • Intelligent, predictive parts and maintenance management
  • Digital processes for handling and ordering
  • Parts traceability
  • Real-time communication
  • Immediate customer support via remote diagnostics and maintenance

We help you,

Increase your aftersales turnover

Optimize your service processes

Reduce the number of incorrect orders

Generate added value and valuable knowledge from your data

Improve the productivity of your employees

Increase customer satisfaction and loyalty

Our solution for you:
Quanos SIS.one

Our service information system Quanos SIS.one helps you to implement your digital aftersales strategy and optimize your service processes.

Our software is an all-in-one system that provides you with a 360° service view of your machines and systems. All service-relevant information is digitally stored and intelligently linked in a central system: 2D or 3D spare parts catalogs, parts lists, customer-specific prices, availabilities, technical documentation, circuit diagrams, pneumatic diagrams, repair instructions and much more.


Learn more about Quanos SIS.one


Free brochure

Increase Your Service Business

Our brochure tells you how to increase your spare parts sales and sell your spare parts in no time.

Download brochure

Single source of truth

For all spare parts and service information

Quanos SIS.one gives your aftersales department simple, centralized access to all the information they need to efficiently sell spare and wear parts, generate additional orders, and identify and exploit upsell potential.

Thanks to the shopping cart function and the integration with your ERP system, your customers can order spare parts independently directly in your online catalog - without the support of your service hotline.

In this way, you create the ideal conditions for increasing your revenue in aftersales.

Free brochure

Sell Spare Parts Online

Our brochure tells you how to increase your spare parts sales and sell your spare parts in no time.

Download now

Digital processes for efficient, high-quality service

Your customers' expectations regarding digital services are increasing - and the competition never sleeps.

Your aftersales service should therefore definitely include the following elements:

  • A digital customer portal with integrated online store for spare and wear parts.
  • Machine-specific information, including modifications and maintenance measures that have already been carried out (as maintained)
  • Remote services for initial setup, remote maintenance or troubleshooting
  • Monitoring of machines and systems
  • Options for predictive maintenance

Your advantages

More efficient

Cost savings

Greater satisfaction among
customers and employees

See for yourself

Free online demo

Put yourself in the shoes of a service technician and experience how to identify the right spare part in seconds and order it directly.

Test online demo

Success stories from our customers

Erema Eng. Recycling Maschinen und Anlagen Ges.m.b.H

Find out how Erema, an Austrian manufacturer of plastics recycling machines and technology, achieved return on investment (RoI) of its innovative online spare parts catalogs after just two years. The company is thus securing a modern corporate image for its spare parts business in the long term.


Project details

Koenig & Bauer Sheetfed AG & Co. KG

Koenig & Bauer Sheetfed AG & Co. KG in Radebeul (Germany) relies on innovative solutions in service. The machine-specific online spare parts catalogs, which are generated with the CATALOGcreator® software, are now available to customers worldwide in the Koenig & Bauer customer portal, no matter which end device they use.


Project details

Do you have questions about digitalisation in aftersales?  

Make an appointment with one of our experts

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