Our guide for after-sales service

Subject of After sales service

  • Increase efficiency in service (57)
  • Identifying spare parts (31)
  • Ordering spare parts (34)
  • Networking service information (54)
  • Selling spare parts (23)
  • Digital Information Twin (17)
  • Trends (17)
  • Tools and technology (66)
  • Documentation (9)
  • 3D spare parts catalog (6)
  • E-commerce (11)
  • Creating spare parts catalogs (27)
  • Product news (1)

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From Pain to Gain: Smooth Data Management in the Spare Parts Business

Spare parts keep machines and systems running. Service technicians can find suitable spare parts in spare parts catalogs.…


Part 2: Interactive spare parts catalog - an end to manual data

PDF and print catalogs reach their limits at the latest when a catalog needs to be updated or published in several langua…


Part 1: interactive spare parts catalog - the most important facts

Are you already using spare parts catalogs, but not yet digitally? Then it's time to discover the most important facts ab…


4 Benefits of Integrating Field Service Management Software and a Digital Spare Parts Catalog

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…


Field Service Management – Detection and Utilization of Field Service Optimization Potential

After-sales service is not only increasingly understood as a profitable business model in mechanical and plant engineerin…


Trends in After-Sales Service 2022

Industrial enterprises, for example in mechanical and plant engineering, have recognized after-sales service as a strateg…


From CapEx to OpEx Part 4: New Business Models - Efficient Services

Digitalization, IoT, and global networking - these three trends allow for the complete transformation of business models.…


From CapEx to OpEx Part 3: Documentation Helps to Reduce Service Costs

There are many reasons for modifying machinery. These include predictive replacement of worn assemblies, repairs followin…


Multi-store Strategy - Does It Make Sense for Industrial Companies?

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…


From CapEx to OpEx Part 2: Optimizing Spare Parts Storage

Manufacturing companies depend on their machinery and are therefore faced with an insoluble dilemma. The stronger the aut…