Our guide for Aftersales Service

Service technicians in the field face a wide range of challenges. Their primary goal is to resolve failures quickly and t…

Most people know them: online stores like About You, Bonprix or MyToys. What perhaps not everyone knows is that these onl…

The mechanical engineering sector is stepping into a new era as more and more manufacturers move away from the traditiona…

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…