Our guide for Aftersales Service

Transferring offline business to online business is a challenge for some companies. The goal is to serve the needs of cus…

In the first part of our blog series "Spare part recognition via photo - vision or already reality?" we took a look at th…

Have you taken the first step toward eCommerce? Have you added an integrated spare parts shop to your digital spare parts…

You are a serial manufacturer and have a product portfolio consisting of large series? Your products come in different va…

According to the German study "Branchenreport B2B E-Commerce" by IFH Cologne, the entire B2B eCommerce market reached a v…

Demographic change will keep us all busy over the next few years, and there is currently renewed discussion about raising…

The "perfect storm in service" - experienced personnel retiring, new personnel being scarce and encountering increasingly…

AI-based technologies and automations are revolutionizing many business areas. However, the designs, maturity and range o…

Both service technicians from machine, plant, vehicle or equipment manufacturing companies and maintenance technicians fr…

In the previous stages of the maintenance pyramid, maintenance tended to be centered on individual parts or assemblies - …