Collaboration and knowledge transfer in changing times
Before companies embraced new work, artificial intelligence, cloud software, digitalization and similar trends, most companies were organized hierarchically. Information and knowledge were passed on from the top down.
Knowledge sharing took place mainly between colleagues within a department. As a result, the experience and knowledge gained by employees remained inside the company for a long time, because frequent job changes were not the rule.
Modern collaboration thrives on flexibility
Today, the dynamics are completely different:
- Even career starters can list numerous positions and experiences in several companies on their resumes.
- Young people who are now starting their working lives are experiencing an agile working world in which the boundaries between individual teams are blurring.
- Modern work is characterized by fluctuation, part-time models, methods such as Scrum and, above all, digital work tools.
- Communication and knowledge sharing no longer function from the top down. Instead, they are networked, cross-team, real-time, and dynamic.
However, it is becoming increasingly difficult to retain and utilize the knowledge of older colleagues in a company. Most importantly, there is a shortage of successors who can learn from the experienced professionals before they retire. And there is also a shortage of tools to manage this knowledge and use it collaboratively.
In addition, many job descriptions are changing because of demographic change and digitalization. For example, service technicians are now expected not only to solve individual problems but also to take a holistic view of processes and optimize them. This far-reaching transformation presents companies with enormous challenges.