- Industry Trends
The era of major new investments is over - the focus is now switching to maintenance and servicing. Digitalized aftersales service increases potential turnover and makes up for the decline in machinery production. And the key to it lies in the digital spare parts catalog.
We show you how you can use interactive spare parts catalogs to become a “Service Champion”, and how it can also benefit your service technicians, service managers, and plant operators.
The interactive spare parts catalog contains the same information as the printed version with one exception - the contents never go out of date.
3 facts about the digital spare parts catalog
The spare parts business has been constantly gaining in strategic importance in recent years for all stakeholders - be they constructors of plants, machinery, motor vehicles, or equipment. For companies in the plant and machinery construction industry, spare parts continue to be the main turnover driver in the service segment. It’s therefore no surprise that the top five IT investment projects among machinery manufacturers include both electronic spare parts catalogs and online stores.
Manufacturers are watching with great interest to see how the market responds to the need to offer customers, service technicians, and commercial partners rapid support and simplify order processing. This need is resulting in a growing number of interactive spare parts catalogs being linked with online stores.
Machinery and plant constructors and their operators have it twice as hard:
On the one hand, they are facing major social challenges such as digitalization and demographic change, which is fueling the shortage of skilled workers.
While on the other hand, they need to come up with solutions for managing the ever-increasing glut of data and software systems.
The efficient management of data is especially critical for many companies and is one of the biggest hurdles facing the digitalization of aftersales service. The interactive spare parts catalog helps to overcome this challenge with ease.
The following challenges are resolved with an interactive spare parts catalog:
Interactive spare parts catalogs are of major benefit to manufacturers and operators who are planning the digitalization of their aftersales service.
It is not only machine constructors who benefit from the intelligent, digital platform - it’s helpful for users too. They work more efficiently with digital spare parts information and enjoy added advantages depending on the task at hand:
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Interactive spare parts catalog - the most important facts at a glance. Download our eBook with checklist now and take the test!
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Our expert, Martin Häussle, provides answers to this and other questions about the digital spare parts catalog in a webinar.
The difference between a good service provider and a Service Champion is first-class, digitalized aftersales service. That’s why ambitious companies rely on Quanos:
Countless companies from a range of industries are already impressed with the benefits afforded to them by digital spare parts catalogs. Will you soon be sharing your success story with us too?
"Approximately 5000 users worldwide use our spare parts catalog, both online and the offline DVDs. These are updated weekly by Delta Updates via the Internet. This means that the spare parts catalogs are always up to date. In addition, we save considerable costs that would be incurred if the DVDs had to be newly created and distributed.“
Hans-O. Grundwald | Technical Documentation Manager CLAAS KGaA
A digital spare parts catalog saves time and stress - and does so from day one. Getting started couldn’t be easier. Here are three tips to make it simple for you too:
Once you’ve watched the online demo and decided to create spare parts catalogs quickly and efficiently with Quanos, you can get started right away:
Our experts will be happy to answer all your questions in a personal meeting.